Refund Policy

Our Commitment

At CarfaxCheaper, we stand behind the quality of our vehicle history reports. We want you to be completely satisfied with your purchase. If you experience any issues, we're here to help.

Full Refund Eligibility

You are eligible for a full refund in the following circumstances:

• Report Not Delivered: If you do not receive your report within 24 hours of purchase
• Invalid VIN: If we are unable to generate a report for the VIN provided (you will not be charged)

Non-Refundable Situations

Refunds are generally not available in these situations:

• You received the report but decided not to purchase the vehicle
• The report did not contain the specific information you were hoping to find (note: not all information is available for every vehicle)
• You provided an incorrect VIN and the report was generated for a different vehicle
• More than 30 days have passed since your purchase

How to Request a Refund

To request a refund, please contact us with the following information:

• Your email address used for the purchase
• The VIN of the vehicle
• Date of purchase
• Reason for refund request

Email: support@carfaxcheaper.com

Processing Time

Refund requests are typically reviewed within 1-2 business days. Once approved, refunds are processed back to your original payment method within 5-10 business days, depending on your bank or credit card company.

Credits Never Expire

If you purchased a bundle of credits, please note that your unused credits never expire. You can use them at any time in the future. If you would like a refund for unused credits, please contact us and we will review your request on a case-by-case basis.

Questions?

If you have any questions about our refund policy or need assistance with a purchase, please don't hesitate to contact us. We're here to help and committed to ensuring your satisfaction.

Email: support@carfaxcheaper.com
Response Time: Within 24 hours